Customer Service Representative

Syracuse, NY 13210

Posted: 07/22/2019 Industry: Clerical Job Number: 127626

Patient Care Coordinator $13.00-$15.00 doe

Hours: 8: 30am-5: 00pm Mon-Fri, Saturday 9am-1: 00pm as assigned/scheduled. Can take half day during week when working Saturday or take as overtime if approved by manager. Flex scheduling available if approved by manager.


Duties and Responsibilities:

  • Greet and assist customers ascertaining their needs and answering any questions.

  • Assist customers in finding the product that best fits their medical need.

  • Great product knowledge on all medical equipment (walkers, nebulizers, hospital beds, patient lifts, retail items and more) and supplies and stay current with company policies and procedures.

  • All aspects of exceptional Customer Service including answering phones, emails, faxes and serving patients in a timely manner.

  • Providing great care/service along with timely follow up with all of the above.

  • All aspects of Patient Intake involving durable/home medical equipment and medical supplies.

  • Answer high volume of phone calls, and have follow up and follow through.

  • Takes service orders from physicians or other referral sources; fulfills the order internally.

  • Coordinates new patient delivery schedule with the service area.

  • Process patient information where accuracy and timely processing is most important.

  • Verifies and is able to obtain insurance coverage and authorization when needed/required.

  • Follow and understand medical polices to ensure item(s) are covered.

  • Responds to new and existing patients' requests.

  • Participate in functions such as stocking, merchandising & display.

  • Reports directly to the HME Manager and is responsible for collaborating with all Patient Care Coordinators to ensure proper patient care.

  • Maintain sales orders and tasks.

  • Participate in training and continued education as given by management.

  • Ability to operate POS (point of sale)

  • Other duties as assigned by management

Job Requirements:

  • Must be flexible and able to multi-task switching from one job task to another frequently.

  • Excellent communication skills, both verbal and written

  • Excellent phone skills.

  • Self-starter able to keep abreast of health care industry, DME/HME products, terminology, rules ®ulations

  • Strong attention to detail and the ability to work in a fast paced office.

  • Consistently seek and understand new product information.

  • Ability to critically think and problem solve under pressure.

  • Ability to adapt well to change and multi-task effectively

  • Strong computer skills and minimum typing speed of 40 WPM

  • Ability to lift 20lbs.

  • Ability to be on your feet for long periods of time.

  • Able to work independently. Able to maintain confidentiality.

  • Must be clean and neat in appearance.

Please contact the Staffworks branch office closest to you for more information.
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