Customer Service Representative

Syracuse, NY 13210

Posted: 07/22/2019 Industry: Clerical Job Number: 127626

Patient Care Coordinator $13.00-$15.00 doe

Hours: 8: 30am-5: 00pm Mon-Fri, Saturday 9am-1: 00pm as assigned/scheduled. Can take half day during week when working Saturday or take as overtime if approved by manager. Flex scheduling available if approved by manager.

 

Duties and Responsibilities:



  • Greet and assist customers ascertaining their needs and answering any questions.



  • Assist customers in finding the product that best fits their medical need.



  • Great product knowledge on all medical equipment (walkers, nebulizers, hospital beds, patient lifts, retail items and more) and supplies and stay current with company policies and procedures.



  • All aspects of exceptional Customer Service including answering phones, emails, faxes and serving patients in a timely manner.



  • Providing great care/service along with timely follow up with all of the above.



  • All aspects of Patient Intake involving durable/home medical equipment and medical supplies.



  • Answer high volume of phone calls, and have follow up and follow through.



  • Takes service orders from physicians or other referral sources; fulfills the order internally.



  • Coordinates new patient delivery schedule with the service area.



  • Process patient information where accuracy and timely processing is most important.



  • Verifies and is able to obtain insurance coverage and authorization when needed/required.



  • Follow and understand medical polices to ensure item(s) are covered.



  • Responds to new and existing patients' requests.



  • Participate in functions such as stocking, merchandising & display.



  • Reports directly to the HME Manager and is responsible for collaborating with all Patient Care Coordinators to ensure proper patient care.



  • Maintain sales orders and tasks.



  • Participate in training and continued education as given by management.



  • Ability to operate POS (point of sale)



  • Other duties as assigned by management





Job Requirements:



  • Must be flexible and able to multi-task switching from one job task to another frequently.



  • Excellent communication skills, both verbal and written



  • Excellent phone skills.



  • Self-starter able to keep abreast of health care industry, DME/HME products, terminology, rules ®ulations



  • Strong attention to detail and the ability to work in a fast paced office.



  • Consistently seek and understand new product information.



  • Ability to critically think and problem solve under pressure.



  • Ability to adapt well to change and multi-task effectively



  • Strong computer skills and minimum typing speed of 40 WPM



  • Ability to lift 20lbs.



  • Ability to be on your feet for long periods of time.



  • Able to work independently. Able to maintain confidentiality.



  • Must be clean and neat in appearance.


Please contact the Staffworks branch office closest to you for more information.
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