Customer Service Representative

Rome, NY 13441

Posted: 08/08/2019 Industry: Clerical Job Number: 127869
Full time Customer Service Representative
Hours: Monday - Friday 8am - 4: 30pm OR 8: 30am - 5pm

As a  Customer Service Representative you will be responsible for:
Contract management through order entry, maintenance and tracking using SAP 
Order confirmation, shipment scheduling and maintenance/confirmation for all customer required changes
Communication and coordination with brokers, commercial team, customers, freight carriers and all internal departments to ensure customer expectations are achieved.
Manage service failures, and coordinate successful resolutions 
Maintain Complaint Log database

Experience: Consumer packaged product experience in retail, foodservice or industrial is a plus. Prior customer service experience in related field.
Education: *High school diploma or general education degree (GED) plus 1 - 3 years of customer service experience in a manufacturing setting,   College degree preferred, proficient in Microsoft office applications, namely Excel [advanced], Word and Outlook, SAP experience and MRP and EDI (Electronic Data Interchange) preferred but training will be provided, excellent verbal and written communication skills, team player skills.




Please contact the Staffworks branch office closest to you for more information.
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