Customer Service Representative
Rome, NY 13440
Hours: 8: 30am-5: 00pm Mon-Fri, one Saturday every 4-5 weeks from 9am-1: 00pm. Can take half day during week when working Saturday or take as overtime. $13-15 per hour, BOE.
Process new orders for supplies, Sleep Therapy (CPAP/BIPAP) setups and Oxygen setups, to include verifying insurance, obtaining authorizations as needed, keying the order and pulling the product.
Assist in waiting on customers that come in to pick up respiratory supplies.
Act as a resource for customers and staff regarding respiratory related questions.
Call/write physician offices as needed to assure accurate prescriptions and medical information are on file.
Assist with any paperwork/reporting necessary for respiratory component of the accreditation process.
Schedule Sleep therapy patients and Oximetry patients to be seen by the respiratory therapist.
Call/write insurance companies as needed to provide information regarding patient compliance/qualifications for respiratory equipment.
Assist with compliance downloads and sending reports over to the physician offices and insurance companies.
Responsible for excellent customer service to all clients.
Perform other duties as assigned.
Must be able to follow-up as needed and possess good people and communication skills.
High school diploma or GED
Strong Computer and Phone Skills mandatory.
Able to function as a polite and cooperative team member with a positive attitude.
Must be detail oriented, able to work independantly and maintain high confidentiality.
Must present neat and professionally in appearance.