Customer Service Representative

East Syracuse, NY 13057

Posted: 08/16/2019 Industry: Clerical Job Number: 127181
Job Title:
Customer Service Representative


Purpose:
Responsible for interacting with customers on a daily basis to provide information in response to inquiries about products and placing orders.


Job Functions:
Responsible for providing pricing information and processing customer orders

Maintain records of customer interactions and transactions including purchase orders, quotes, order acknowledgements, shipping information and general inquiries regarding pricing

Process credit card payments for customers

Prepare invoices for customers daily

Provides support for website issues

Maintain a clean, organized and neat work area

Responsibility to maintain confidentiality of all information available to the position

Responsible for maintaining a professional and positive attitude, courteous behavior, initiative, motivation and cooperation

Complies with all policies and procedures

Carries out other duties as assigned

Requirements:

Must be able to sit or stand for long period of times

Ability to use personal computer, multi-line telephone system and other office equipment as required

Valid driver s license required

Education /Experience

High School Diploma plus minimum of (2) years of work related experience in a customer service environment

Must have demonstrated skills in verbal and non-verbal communication

Familiarity with Microsoft office programs and Microsoft Dynamics GP, a plus



Please contact the Staffworks branch office closest to you for more information.
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