Customer Service Representative

Cazenovia, NY 13035

Posted: 03/19/2019 Industry: Clerical Job Number: 126883 Pay Rate: $14.00/hour
Seasonal Service Administrator (Chittenango). M-F 8am-5pm, rotating Saturdays 8am-12pm. This position is expected to be temporary from now through the end of summer.
Responsible for assisting the Branch Service Managers in managing service operations. Provides support with customer service, data entry and billing. Maintains accurate and timely reports relative to Service Department operations.

Performance Expectations:
o Greets customers in person to take in service repair orders
o Effectively opens and maintains repair orders
o Assures timely completion and submission of all service repairs from technicians
o Assists with transportation of related equipment
o Professionally and courteously fields internal and external customer inquiries
o Verifies and updates customer profiles (equipment & hours) from information on the repair order
o Ensures safety compliance and OSHA regulation compliance within the branch Service Department

Experience, Education, Skills, and Knowledge:
o Associates degree or equivalent experience required
o 2 years of experience in service department operations preferred
o Excellent customer service skills
o Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
o Ability to use standard desktop load applications, email and internet functions preferred
o General understanding of mechanical/technical terms
o Ability to work day shift and rotating Saturday mornings
o Neat and clean personal appearance (in accordance with company policy)
o Ability to write and speak effectively to individuals and groups
o Solid understanding of financial principals and service functions relative to Service Department operations
o Exhibits necessary skills to effectively work in a fast-paced environment
Please contact the Staffworks branch office closest to you for more information.
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