Customer Service Representative

Cazenovia, NY 13035

Posted: 03/19/2019 Industry: Clerical Job Number: 126884 Pay Rate: $14.00
Seasonal Multi-Department Assistant (Chittenango).   M-F 8am-5pm, rotating Saturdays 8am-12pm. This position is expected to be temporary from now until the end of July.

Purpose:
To assist Parts, Sales & Service employees with various duties and requests during peak season.
Performance Expectations:
o Log equipment that is being loaded or unloaded using dealer inventory tracking system
o Print labels for incoming equipment, manuals and bundles
o Ensure that equipment for building and grounds is staged and organized, including manuals and
o Greets customers and gives them information while waiting, utilizing the right price book for pricing
o Puts away stock orders, pulls and packs surplus returns
o Pulls and processes Inter-Store transfers
o Processing incoming UPS & FedEx deliveries, and may also do out bound shipments of packages
o Takes phone orders for the Parts Department, documenting all pertinent information for Parts employees
o Maintains accurate parts inventory and ensures parts, pick-ups, deliveries, & transfers are in proper place
o Assists with preparing and maintaining store merchandise displays and stocking shelves
o Assists with keeping showroom, parts department, service department, and grounds clean and organized
Experience, Education, Skills, and Knowledge:
o Associates degree or equivalent experience required
o 2 years of general retail experience
o Excellent customer service and follow through skills
o General understanding of mechanical/technical terms
o Ability to use standard desktop load applications such as Microsoft Office, email and internet functions
o Ability to work day shift and rotating Saturday mornings
o Neat and clean personal appearance
o Ability to write and speak effectively to individuals and groups in person or on the phone
o Exhibits necessary skills to effectively work in a fast-paced environment

Please contact the Staffworks branch office closest to you for more information.
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