Customer Service

Norwich, NY 13815

Posted: 03/23/2023 Employment Type: Direct Hire Industry: Help Desk / Technical Support Job Number: 159425 Pay Rate: 17.00-17.50

Job Description

We are looking for a Customer Service Representative in Norwich, NY. .The position has been designed to provide a point of contact for customers. Communication skills and a positive attitude are essential. Customer service representatives will work closely with customers to process incoming orders accurately and in a timely manner. Duties will vary daily based on the number and size of incoming orders and on the requests and inquiries made by customers. The representative will work closely with other Customer Service and Accounts Receivable Representative, Graphic Designers, the Production Supervisor and Salespeople.

Job Duties

1.      Maintain positive attitude and work ethic

2.      Review/enter order information

3.      Review/enter pricing information

4.      Calculate all other charges on order

5.      Determine die size/availability

6.      Email pricing for customer approval

7.      Forward work orders to production supervisor

8.      Assist customers with questions/resolve problems

9.      Assist sales staff in providing customers with accurate information

10.  Answer telephone

11.  Filing/copying

12.  Knowledge of excel and word

13.  General upkeep of work area

14.  Other duties as assigned

Additional Information

Please contact the Staffworks branch office closest to you for more information.

Meet Your Recruiter

Nicole Nenarella

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