Job Summary:

We are seeking a highly organized and proactive Sales Support & Customer Service Coordinator to join our team. This role serves as a critical link between our sales team, shipping/logistics, and customers. The ideal candidate will manage daily administrative and operational tasks, ensuring smooth communication, accurate order processing, and efficient issue resolution.

Key Responsibilities:

• Route incoming phone calls to appropriate departments or personnel.
• Prepare, update, and distribute reports to National Sales Managers and Account Representatives.
• Track freight deliveries from multiple carriers and report delivery status.
• Log customer issues and provide appropriate documentation to support resolution.
• Enter and process customer orders received via phone.
• Edit and process free replacement part orders accurately.
• Fulfill MSDS (Material Safety Data Sheet) requests from customers.
• Pull, review, and adjust EDI (Electronic Data Interchange) orders daily.
• Verify billing accuracy by cross-checking shipped versus ordered quantities.
• Manage Home Depot routing through Transplace and coordinate with the shipping department.
• Process and manage customer-specific EDI transactions (e.g., ASN and 810 invoices).
• Settle credit card transactions and ensure payment processing accuracy.
• Assist with planning and preparation for sales meetings, presentations, and trade shows.
• Attend trade shows when required.
• Reach out to customer accounts to resolve issues or promote product sales.
• Prepare and mail invoices to customers.
• Communicate with FGI customers via phone and email for support and inquiries.
• Review sales and logistics documents and input relevant data into the ERP system (EPICOR).

Qualifications:

• High school diploma or equivalent required; associate s or bachelor s degree preferred.
• 2+ years in customer service, sales support, or administrative roles.
• Experience with EDI, order processing, and ERP systems (EPICOR preferred).
• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Skills:

• Experience in logistics or supply chain coordination.
• Familiarity with MSDS handling and documentation.
• Trade show or event planning experience.