Call Center Customer Service Representative

Norwich, NY 13815

Posted: 07/09/2024 Employment Type: Direct Hire Industry: Administrative / Clerical - General Job Number: 161293 Pay Rate: 18.00-18.00

Job Description

Are you passionate about helping customers and looking for an exciting opportunity in a dynamic, fast-paced environment? Staffworks is recruiting for Call Center Customer Service Representatives to join our reputable client located in downtown Norwich. If you have a knack for communication, a patient attitude, and a desire to support customers, we want to hear from you!

Why Join Us?

  • Competitive Pay: Earn a competitive salary with opportunities for growth.
  • Dynamic Work Environment: Thrive in a fast-paced, customer-focused setting.
  • Professional Development: Gain valuable skills and experience in customer service.

Key Responsibilities:

  • Customer Support (55%): Resolve customer inquiries through active listening, probing questions, and providing accurate information. Assist customers with basic troubleshooting and source data across multiple systems.
  • Customer Experience (20%): Create positive customer experiences and achieve satisfaction goals. Represent and uphold the NBT Brand and core values.
  • Account Management (10%): Perform account and product maintenance, complete monetary transactions, and ensure adherence to security measures and policies.
  • Additional Duties (5%): Perform other tasks as assigned to support the team.

What We re Looking For:

Education and Experience:

  • High School Diploma or GED required.
  • Associates Degree preferred.
  • Customer service experience preferred.

Skills and Abilities:

  • Strong communication skills, both written and verbal.
  • Excellent active listening skills.
  • Patient, empathetic attitude.
  • Passion for supporting customers.
  • Ability to work and learn in a fast-paced environment.
  • Quick and accurate work capabilities.
  • Multitasking proficiency.
  • Computer literacy.
  • Basic troubleshooting skills.

Unique Job Characteristics and Requirements:

  • Flexible working hours, including Saturdays.
  • Ability to remain stationary for 75% of the time or more.
  • Capability to move objects up to 10 lbs.

Pay Rate: $18/hr

Ready to Make a Difference? Apply NOW!

Additional Information

Please contact the Staffworks branch office closest to you for more information.

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About Norwich, NY

Ready to embark on an exciting career journey in picturesque Norwich, New York? This charming town nestled in the heart of Chenango County offers a perfect blend of small-town charm and big opportunities. With its stunning landscapes, vibrant arts scene, and proximity to the beautiful Chenango River, Norwich is an ideal place to work and play. From exploring the Earlville Opera House to enjoying a delicious Utica greens dish at a local eatery, there is no shortage of unique experiences waiting for you here. Take the first step towards a fulfilling career by browsing our job listings and discover why Norwich is the perfect place to grow both personally and professionally.