Admin Asst/Secretary

Liverpool, NY 13088

Posted: 11/12/2018 Industry: Clerical Job Number: 126097

Inside Sales Associate

Receives, verifies and validates request for quotations from an assigned book of sales accounts. Participates in sourcing product through vendors, prepares pricing and lead-time and submittal of formal quotation. Distributes this information through proper electronic channels and directly reports to the Customer Service Manager.

Receives via email and telephone RFQ's, order expedites and general or technical questions.

Processes sales orders into TFI's electronic document system by utilizing appropriate programs and tools e.G. Great Plains.

Updates & maintains customers' records as assigned within their accounts through company database.

Handles customer complaints with the ability to navigate to appropriate solutions and resolution.

Multitasks and handles a large amount of sales activity.

Builds rapport with the customer and becomes a trusted advisor.

Updates job knowledge by studying new product descriptions and participating in educational opportunities.

Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Maintains composure, engages the appropriate parties and projects to the customer a positive experience by the professionalism in handling any situation.

Follows up with vendors on non-competitive pricing.

Understands benchmarks to make RFQ's competitive to the customer.

Maintains efficient time management when large projects have a timeline.

Understands the process and products and has solid relations within all departments of the company.

Works closely with Purchasing, Sales and Quality Control.

Performs accurate and timely flow of process and output information to all internal departments.

Works closely with Purchasing, Sales and Quality Control.

Works with outside vendors.

Maintains professionalism and communication to maintain customer and vendor relationships.

Required Qualifications

Proficient with CRM systems

Effective time management

Strong people skills

Data entry skills


Please contact the Staffworks branch office closest to you for more information.
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