Technical Account Manager
Endicott, NY 13760
Staffworks is currently recruiting for a Technical Account Manager for a client in Binghamton, NY!
Responsibilities & Duties
Create and discuss project plan for systems implementation with sales personnel and client.
Manage and coordinate project plan progress with stakeholders.
Review deliverables formulated by sales personnel through the sales proposal process and make any
necessary recommendations and approval for presentation to the client.
Train clients on the systems purchased.
Direct and oversee client s personnel during project implementation.
Assist sales staffs during selling cycle including consultation and systems demonstration to prospects.
Travel to client sites to perform required tasks.
Conduct site survey and procedure survey with client prior to configuring the client s systems.
Configure, personalize and install as necessary software according to client specifications and confer with
clients in connection therewith.
Install, configure, and personalize software according to client specifications.
Test hardware and software functions based on clients needs prior to training.
Manage the installation of the retail systems the client purchased based on company guidelines.
Provide support and consultation to our clients on the system they purchased.
Maintain and install updates and upgrades to both hardware and software.
Handle on-call support.
Evaluate and test new products.
Make recommendations for new products and procedures.
Provide internal support to assist all departments as needed.
Evaluate the system and make recommend and sales of products to clients based on such evaluation.
Resolve client's software and hardware issues.
Document client issues and resolutions.
Document system usage for hardware and software.
Knowledge & Skills
Project management skills.
Problem solving skills.
Exercise discretion in connection with needs assessment relating to project.
Make independent evaluations and recommendations to client.
Customer service skills.
Knowledge of PC Hardware/DOS/Windows/Networking/MS Office.
Knowledge of retail operation.
Minimum AAS Degree desired.
Studies in computer science/information services desired.
Knowledge of computer operations, hardware and various software applications.
Travel is required for this position*
Compensation: Salary is based on experience.