Endicott, NY 13760
Responsibilities & Duties:
Creation of custom programs that enhance software offering.
Installation and training of custom programs created.
Create and enhance features, functions and reports for internal use.
Create interface to other internal software systems.
Maintain internal systems data and database.
Generate on-demand reports from internal database.
Provide remote client software upgrade as needed.
Provide consultation on custom solution options.
Evaluate and test hardware and software solutions
Assist in troubleshooting of hardware and software solutions.
Make recommendations for new products and procedures.
Provide internal support to assist all departments as needed.
Document client issues and resolutions.
Document system usage for hardware and software.
Knowledge & Skills:
Project management skills
Problem solving skills
Exercise discretion in connection with needs assessment relating to project
Make independent evaluations and recommendations to client
Customer service & communication skills
Knowledge of PC Hardware/DOS/Windows/Networking/MS Office
Knowledge of retail operation
Minimum AAS Degree desired
Computer programming degree desired
Studies in computer science/information services desired
Knowledge of computer operations, hardware and various software applications.
Salary is based on experience.