Admin Asst/Secretary

Cazenovia, NY 13035

Posted: 10/22/2018 Industry: Clerical Job Number: 125999 Pay Rate: $14.00 - $15.00

Service Administrator whose primary duties include:

o Opens, closes and submits warranty repair orders and ensures compliance with non-returnable service parts policies
o Reconciles  warranty claims and monitors expiring, extended or special machine warranties
o Forwards and monitors parts requests to appropriate Branch Service Manager
o Ensures that logs for goods are hauled to and from all locations in a timely manner
o Coordinates annual training and continuing education for drivers
o Supervise and schedule routine maintenance, repairs and compliance records for company fleet vehicles at all locations
o Monitor costs of transportation and make decisions to minimize expenses
o Additional duties as assigned

o Associates degree or equivalent experience 
o 2 years of experience in Service Department operations; knowledge of the Ag & Turf industry helpful
o Excellent customer service skills
o Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
o General understanding of mechanical/technical terms, air conditioning, electrical and hydraulic systems
Solid understanding of service functions in company business operating system
o Ability to use standard desktop load applications such as Microsoft Office, email and internet functions
o Solid understanding of financial principles relative to Service Department operations
o Ability to analyze and interpret internal reports and provide feedback with areas of improvement
o Achieves and maintains forklift certification
o Clean driver s record and valid New York State driver s license
Please contact the Staffworks branch office closest to you for more information.
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